How to Deal with Difficult People

I work at JC Penneys and I hear griping all the time from different associates and definitely from clients. Even I gripe ab appear how work does non get finished. My job is to bring out merchandise from the stock inhabit so I stern strike them up on racks. Every break of day after I clock in we have to get our bags so we can posture our money in the registers. Right as I leave to get my cart from the stock room a customer continuously has a hold spinal column. It never fails that someone has to return. This customer wanted to return a pair of jeans without a receipt or ragtimes. It is hard to explain to a customer our policy if she doesnt want to listen.I told her the policy was that if she wanted to return some involvement she would have to have a receipt or the tags. She wanted me to bode management since she knew someone that worked at that place. I call the operator and ask to hear if there were any managers visible(prenominal). The operator told me that there was no one avail qualified until noon. I knew after I hung up the customer would not be happy. The irritation arose when the customer said, Well I dont have until noon I want my money now After telling her again that no one was available she was vindicatory rest there with her arms traverse wanting her money corroborate.After a few minutes I finally decided to tell her that she can exchange it for the same thing she had. You arent supposed to do that except that was the only thing I could echo of sound then. That idea had worked. I could finally get her off my back and get on with my work. She went to get another pair of jeans. She wasnt happy with what she got but we both apologized for the mess and that was it. I finally dementede it to the stock room to get my cart. Most of the clothes I put out unavoidably to have a security ink tag on the sleeve.The people who work in the stock room are supposed to hang and put one on each article of clothing. I can not take anything out of the stock room until they are hung right and ink tagged. I went over to the associate and asked her why they havent been ink tagged. She gave me a nasty look and said that I could do it. That part takes up to much time so I cant get my work finished. I told the skirt I wasnt going to take out the cart until it was through right. There were somewhat eight people working in the stockroom at the same time so you would figure the cart would be finished.Another lady decided to quit what she was doing to complete the job. While I was back out on the floor arranging for the clothes to all fit on the racks she brings the cart out to me instead of me having to go back there and get it for myself. She told me that the other girl that didnt do the tagging wasnt feeling to salubrious and wanted to get out of there as soon as possible so that was why she didnt do it. I told her that I was mad or anything I just wanted to get this cart out so I could get another cart. The address rang as I was getting ready to put shorts out and it was my manager.She told me over the phone that if they dont have time to do something in the back that you should be able to finish the job on your own. I told her that it wasnt our job to ink tag the clothes. Even the people in the back were told from management that they had to do it. I didnt even have any ink tags to do it anyway. She told me that it was ok and I went on with my work. Later in the evening when my work was just nigh complete I was ringing up a customer and this lady stormed up to the register with an New World Order wrestling garment.The shirt was from the Childrens Department and I work in the Mens Department pull ahead on the other side of the neckcloth. I asked her if she needed any help. She started plain somewhat how these shirts are a disgrace to our children and shouldnt be sold in stores. Waiting to check out about she was preaching to me and the other customers of how it testament influence children to f ight and get hurt. As I was just standing there I could feel the heat arise in my soundbox because I didnt know what to tell her. I just told her that this is the in-thing and it is a prominent seller for kids.She snapped back at me wanting to speak to a manager. I called management and they came right away. The customer started going on and on to her about the same thing and the manager told her she was sorry how this clothing has an effect on her and should not buy it if she doesnt like it. We are not the only store that sells this article of clothing. The manager offered her a ten-dollar gift certificate but the customer refused saying she will never shop here again. She simply threw the shirt on the counter and everyone in line was staring at me.The close person in line said that I shouldnt have to put up with people like that. That lady was rude to cut in line to argue about some clothes. I was talking to her how there were stores all over the world selling wrestling shirts. The griping customer sawing machine that I was busy so she came to interrupt my work. I just forgot about what happened and went back to doing my work. Gripers today are found every-where you go. If you want to quit griping just try to keep whatever you want to gripe about to yourself and then there wont be any problems or arguments.